This Privacy Policy describes how Lavya (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email or by mail using the details provided below:
Email: laviyaa.info@gmail.com
Phone: +91 90819 50819
Address:
1036–37, Avadh Textile Market-2,
Opp. Kohinoor Textile Market-2,
Near Bharat Cancer Hospital, Saroli,
Surat, Gujarat, India – 395010
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.
Device Information
Personal Information collected:
We may collect information such as your IP address, browser type, device type, operating system, referring website, pages visited, products viewed, and information about how you interact with our Site.
Purpose of collection:
To load the Site accurately for you, improve your browsing experience, perform analytics on Site usage, maintain website security, and optimize our Site and services.
Source of collection:
Collected automatically when you access our Site using cookies, tags, pixels, and similar technologies.
Disclosure for a business purpose:
May be shared with Shopify and other technology or analytics providers that help us operate and improve our Site.
Order Information
When you place or attempt to place an order through the Site, we may collect:
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Your name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information
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Order details
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Products purchased
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Shipping and delivery information
Purpose of collection:
To provide products or services to you, fulfill your orders, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, where permitted and consistent with your preferences, provide you with information or advertising relating to our products or services.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
May be shared with Shopify, our payment gateway providers such as Razorpay, shipping and logistics partners, and other service providers necessary to process and fulfill your order.
Customer Support Information
If you contact us for customer support, we may collect the information you provide, including your name, phone number, email address, order details, and the contents of your communication.
You can contact us at:
Phone: +91 90819 50819
Email: laviyaa.info@gmail.com
We use this information to respond to your questions, provide customer support, resolve issues, and assist with your orders.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
For example:
Shopify
We use Shopify to power our online store. Shopify may process Personal Information as necessary to provide its services to us. Shopify provides merchants with privacy and data-protection tools and documentation for managing customer information.
You can read more about how Shopify handles Personal Information in its Privacy Policy:
Payment Providers
We may use third-party payment providers, including Razorpay, to process payments securely.
Payment information may be processed by the applicable payment provider according to its own privacy policy and terms.
Shipping Partners
We may share necessary information such as your name, phone number, shipping address, and order details with shipping and logistics partners so that your order can be delivered to you.
Behavioural Advertising
As described above, we may use your Personal Information and website activity to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
We may use services such as Google Analytics, Meta Pixel, and other analytics or advertising technologies, depending on which services are enabled on our Site.
These technologies may help us understand how customers use our Site, measure advertising performance, and provide relevant advertisements.
You may be able to manage or opt out of certain targeted advertising through the privacy controls provided by the relevant advertising platforms and through your browser or device settings.
Using Personal Information
We use your Personal Information to provide our services to you, which may include:
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Offering products for sale
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Processing payments
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Processing and fulfilling orders
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Arranging shipping and delivery
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Providing order confirmations and updates
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Providing customer support
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Communicating with you
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Improving our website and services
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Understanding customer preferences and website usage
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Preventing fraud and unauthorized activity
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Sending information about products, services, and offers where permitted
Retention
When you place an order through the Site, we may retain your Personal Information for our records for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide customer support, maintain business and transaction records, comply with legal obligations, resolve disputes, and prevent fraud.
You may contact us to request deletion of your Personal Information where applicable.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site.
We use different types of cookies and similar technologies, including functional, performance, analytics, advertising, and social media or content cookies.
Cookies can make your browsing experience better by allowing the website to remember your actions and preferences. Cookies may also provide information about how people use the website, including whether they are first-time visitors or returning visitors.
We may use cookies to:
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Keep the website functioning properly
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Remember your preferences
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Maintain your shopping cart
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Understand website usage
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Measure website performance
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Improve our services
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Support advertising and marketing activities
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing, while persistent cookies remain until they expire or are deleted.
You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking cookies may negatively impact your user experience and some parts of our website may no longer function properly.
Additionally, blocking cookies may not completely prevent how we share information with third parties such as our analytics or advertising partners.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Data Security
We take reasonable measures to protect your Personal Information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
Shopify states that its platform is Level 1 PCI DSS compliant and provides security controls designed to help merchants protect customer information.
Your Rights
Depending on applicable law, you may have rights regarding your Personal Information, including the right to request access, correction, or deletion of your Personal Information, or to withdraw consent where consent is the basis for processing.
Under India's Digital Personal Data Protection Act framework, consent is intended to be free, specific, informed, unconditional, and unambiguous, and individuals have a right to withdraw consent where consent is the basis for processing.
To make a request or ask questions about your Personal Information, please contact:
Email: laviyaa.info@gmail.com
Phone: +91 90819 50819
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, website functionality, technology, or for other operational, legal, or regulatory reasons.
When we make changes, we will update this page accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Information.
Complaints
If you would like to make a complaint regarding our privacy practices or the handling of your Personal Information, please contact us using the details provided below:
Lavya
Email: laviyaa.info@gmail.com
Phone: +91 90819 50819
Address:
1036–37, Avadh Textile Market-2,
Opp. Kohinoor Textile Market-2,
Near Bharat Cancer Hospital, Saroli,
Surat, Gujarat, India – 395010
